For orders above a certain value, we offer you a discount in the form of a tiered bonus system. This always applies to the individual invoice.
From €1,000 invoice amount: 2%,
from €2,500: 3%,
from €5,000: 4%,
from €7,500: 5%
and from €10,000: 6%.
The bonus is issued in beer tokens. Cash payment, invoice reduction, or offsetting against other services is not possible. ‍

Your invoice will be sent via email, and we kindly ask that you make the payment within the specified deadline. Our bank details can be found on the invoice in the footer on the right. Once we receive your payment, the reservation will be confirmed.

We will gladly send you the entry bands as well as the beer and food vouchers within Germany or to other European countries (excluding Switzerland & the UK) via insured package after payment has been received. Alternatively, you can pick up the vouchers at our festival office before the reservation date. Shipping to parcel stations, P.O. boxes, as well as to Switzerland & the UK is not possible.

Punctuality is key. Please take your seats on time. Paid and thus final reservations will remain valid up to 45 minutes after the confirmed reservation time. In exceptional cases such as traffic jams, bus and train delays, or heavy traffic and visitor crowds at Cannstatter Wasen, the validity may be extended. If reservation requests require it, we reserve the right to assign you a different seat at short notice.

Lunch reservations on Saturdays: our festival tent is completely vacated after the end of the shift. It is therefore necessary to leave the festival tent and must be complied with. Staying at bars and corridors is also not permitted for safety reasons.

So-called 'permission slips' (Muttizettel) are not accepted at our venue. Access to the tent is allowed from the age of 16. Minors under the age of 16 are only permitted in the festival tent when accompanied by a legal guardian.

We reserve the right to refuse entry to individuals wearing inappropriate clothing (e.g. sweatpants, tracksuits, sportswear). Traditional festival attire is warmly welcomed. We kindly ask for your consideration.

Of course, you can also visit our party tent without a reservation. However, please understand that depending on how busy the festival tent is, there may be waiting times at the entrances.

Unfortunately, we cannot purchase individual admission bands. These are only available in conjunction with a seat reservation.

A reduction or complete cancellation of the reservation is free of charge within 14 days (before the start of the festival), as long as no payment has been made.

VAT Refund Form for members of the US armed forces will be accepted. Please send us the signed form by mail. We will return the completed copy to you. Afterward, you can transfer the net amount. For further information on the procedure, feel free to contact us by email.

All lost property is brought to the Cannstatter Wasens lost property office the following day.
 Please direct inquiries about lost objects directly to the lost property office. Telephone +49 711 - 9005625.